All contents of this site © Miriam Sorrell /Mouthwatering Vegan 2014. All Rights Reserved.
We ship our cheeses in a recyclable cool box with reusable ThermaFreeze ice gel packs :
Registered Air Mail Pos
Registered Air Mail Post enables you to track your parcel, though it does not guarantee a fixed delivery date. However, if your parcel has not arrived within 2 to 3 days of despatch, we recommend chasing your local postal service to find out its whereabouts. Please note we cannot be held responsible for cheeses arriving spoiled as a result of postal delays. If you have any doubts about the efficiency of your postal service, we strongly recommend you contact us to discuss viable alternative methods of shipping.
Calculating Shipping Cost
Our site automatically calculates shipping, so long as you fill in the correct postal zone (see POSTAL ZONES).
We offer 2 sizes of reusable cool boxes, both made of 5cm thick recyclable material, which maintains temperatures inside the boxes. We then use US FDA-Approved ThermaFreeze ice gel packs during the warmer months, which are also reusable. Our cheeses are all vacuum-sealed, and then bubble-wrapped. Kindly note that your reusable gel packs will arrive thawed - this is normal, as they will have done their job.
Lead Time & Shipping Days
We personally make all our cheeses to order in the sequence in which we receive orders. There is a maturing process of a few days after production before we can ship. Shipping is on Mondays to avoid parcels remaining in postal depots or warehouses over weekends.
Receiving Your Order
If you are NOT likely to be home to receive the items at the time of delivery, we STRONGLY suggest having the order shipped to your work location, or, to a family member/friend/neighbour who can take the items in and put them into proper cold storage immediately on arrival. We are not responsible for items that are too thawed if they're delivered early and not received until later in the evening, so please plan your delivery accordingly so that your order will not spend the day sitting on a porch, or in a hallway, where it will continue to thaw for many hours. Also, we do not recommend shipping to PO Box addresses. If you do ship to a PO Box, we strongly recommend checking with your post office daily for delivery.
We will do our part to ensure we make our cheeses with as much love and care as possible, to package them well, and send them in the most cost-effective and efficient way possible. But due to the perishable nature of these cheeses, and factors beyond our control, any international orders for this item are done so at your own risk, as there is a chance the cheeses will spoil if left unrefrigerated for too long. We cannot be held responsible for parcels lost in transit, or spoilage to contents, once they have left Malta.